Caring for your pet during Covid 19
Updated 28 July 2020
Thank you to all our clients and the local community for their ongoing efforts to keep everyone safe.
Our clinics are open as normal including the re-opening of our Yarrabilba Veterinary Hospital on Sundays from 9am-12pm and our team members are working their normal rosters again.
Despite very low numbers we are continuing to do all we can to keep our team, our clients and our community safe. We are maintaining our stringent hygiene measures. All appointments and visits are logged into our computer system allowing us to keep a record for tracing purposes if required.
We are also continuing with the following precautions;
- Clients and staff are asked to stay home if they are unwell or have been in contact with anyone that has been unwell. If you are awaiting a Covid test result and your pet requires urgent attention please do not come to the clinic. Telephone us and we will try and organise a plan.
- To comply with government regulations, we are limiting the number of people allowed in our practices. We are encouraging only 1 person per pet to attend appointments and ask that you do not bring children into the clinic where possible. During busy times you may be asked to wait outside. Please maintain 1.5m distance from staff members and other clients.
- For those clients who are elderly or have underlying health concerns and are therefore classed as vulnerable, we are happy to collect your pet from your car and return them to you afterwards. Alternatively, you may wait in your car and we can arrange for you to come straight into the consultation room when reception is empty to minimise your contact with others.
- Please continue to call ahead (48hrs notice) to order any medication, food or preventative products your pet requires. This will reduce the amount of time you need to be in reception. If you are vulnerable please call us when you arrive at the practice to collect your order. We will process payment over the phone and bring the products out to your car.
- For those clients that require visits to a property for horses and other large animals we ask that you comply with social distancing guidelines and give our veterinarians space to work. Also, to reduce the time they need to spend on your property, please have animals ready for examination & treatment. Please minimise the surfaces our staff need to touch and practice good handwashing as far as is practical with the facilities you have available to you.
- We are still seeking to minimise cash handling, and payment is preferred by eftpos or credit card where possible. We acknowledge that some of our clients may be have been affected financially but respectfully remind you that we are not in a position to extend credit. We do offer VetPay to help spread the cost of treatment – please see www.vetpay.com.au for further information.
Thank you again for your continued support over the past few months,
Andrew, Chris & the team