Caring for your pet during Covid 19
Update 20 May 2020
With the number of positive cases remaining low across the region and the subsequent lifting of some restrictions by the Queensland Government, we wanted to let you know what is happening within our clinics.
From Monday 1st June we will be amalgamating our staff back into one team at each location. We will still be seeking to minimise the interaction of team members from different clinics for everyone’s protection.
Our opening hours are unchanged with the exception of our Yarrabilba Veterinary Hospital which will remain closed on Sundays until further notice.
To ensure that we continue to minimise the risk to our clients and our team members the following measures are in place;
- Firstly, we would like to reiterate that you must not attend any of our clinics if you are experiencing symptoms of Covid 19, have been in contact with anyone who is experiencing symptoms of Covid 19 or are awaiting the results of Corona Virus tests. If your pet needs urgent veterinary attention please telephone us so we can make a plan.
- Our team members have been instructed not to attend work if they are unwell or have any symptoms associated with Covid 19.
- To ensure social distancing is maintained, when you arrive at the clinic please telephone us from your car. We will let you know when the vet is ready to see your pet. We have a strict policy of only 1 client per pet in the practice. Please do not bring family members with you, they will be asked to wait outside.
- You may be asked to wait outside if there are multiple people in the reception. This applies if you are bringing a pet in for an appointment or collecting medication or food, and is to ensure we comply with government guidelines.
- For those clients who are elderly or have underlying health concerns and are therefore classed as vulnerable, we are happy to collect your pet from your car and return them to you afterwards. Your pets history can be collected and consultation findings delivered outside whilst maintaining 1.5m distance or via telephone as appropriate. This is also an option for parents that have children with them that are unable to be left in the car unsupervised.
- Please ensure you call ahead (48hrs notice) to order any medication or food your pet requires. This includes flea, tick & worming products. If you are vulnerable please call us when you arrive at the practice to collect your order. We will process payment over the phone and bring the products out to your car.
- For those clients that require visits to a property for horses and other large animals we ask that you comply with social distancing guidelines and give our veterinarians space to work. Also, to reduce the time they need to spend on your property, please have animals ready for examination & treatment. Please minimise the surfaces our staff need to touch and practice good handwashing as far as is practical with the facilities you have available to you.
- We are still seeking to minimise cash handling, and payment is preferred by eftpos or credit card where possible. We acknowledge that some of our clients may be have been affected financially but respectfully remind you that we are not in a position to extend credit. We do offer VetPay to help spread the cost of treatment – please see www.vetpay.com.au for further information.
- As Government guidelines now allow small groups to gather outside, we are pleased to announce that our face to face puppy preschool classes are back. Numbers are strictly limited. Our grooming services have also now re-commenced.
We would like to take this opportunity to thank you all for your support and understanding, and for helping us to keep to keep you, our team and the community safe.
Andrew, Chris & the team